Jun 3, 2026, 9:36 AM
Relevance: 65
Relevance Confidence: 80
Evidence Strength: 70
Narrative Certainty: 80
Polarization: 20
Ovo Energy to pay more than £10m over prepayment meter monitoring failings
Ovo Energy will pay over £10m after Ofgem found it failed to adequately monitor vulnerable prepayment meter customers, risking harm. The settlement includes a £7m payment to Ofgem's redress fund and £3.4m in credit and debt relief for affected customers.